Privacy Policy

Effective Date: October 13, 2025 | Last Updated: October 13, 2025 | 日本語はこちら→

HANDPAN STUDIO TOKYO Co., Ltd. (the “Company,” “we,” “us,” or “our”) sets forth this Privacy Policy to explain how we handle personal information in connection with our website (handpanstudiotokyo.jp, the “Site”) and the operation of our studio, online sales, events/lessons reservations and operations, inquiries, and related services (collectively, the “Services”). We are committed to protecting personal information in accordance with the Act on the Protection of Personal Information of Japan ("APPI") and applicable guidelines.

1. Company Information

  • Operating Name: HANDPAN STUDIO TOKYO Co., Ltd. (brand/service operator)

  • Registered Corporate Information (as needed for legal identification):

    • Corporate Number: 3010401188100

    • Registered Corporate Name (Japanese): 動物保護シンクタンク株式会社

    • Registered Head Office Address: 2-4-15 Minami-Aoyama, Minato-ku, Tokyo, Japan
      Note: The above is the registered corporate information. Our brand/Site operating name is “HANDPAN STUDIO TOKYO Co., Ltd.”

  • Representative: David Van Beveren (Representative Director)

  • Contact: info@veganoji.jp / 090-1655-0973

  • Website: https://handpanstudiotokyo.jp

2. Our Commitment

We handle personal information lawfully and fairly, clarify the purposes of use, implement security controls to prevent leakage, loss, or damage, and continually improve our practices. We do not use personal information beyond the stated purposes without consent, unless permitted by law.

3. Information We Collect

We collect personal information to the extent necessary to provide the Services, including:

  • Account/Reservation/Purchase Information: name, kana/phonetic name, email address, phone number, postal address, account ID, reservation/purchase history, delivery address, and billing information
    (Note: credit card numbers and similar payment information are processed and stored by our payment processor; we generally do not retain such data.)

  • Inquiry Information: name, email address, phone number, and message content

  • Event/Workshop Participation: participant details, application content, survey responses

  • Recruitment: information in resumes/CVs and communications during selection

  • Device/Behavioral Information: cookies, IP address, device identifiers, browser information, referrers, and browsing/interaction logs on the Site

  • Studio Security Video: we may operate security cameras in certain areas of our facilities for safety and security. Footage is used only within the stated purposes.

4. Purposes of Use

We use personal information for the following purposes:

  1. To provide the Services (e.g., lessons, workshops, events, and product sales), accept reservations/purchases, verify identity, process payments, arrange delivery, and provide after-sales support

  2. To respond to inquiries, investigate and prevent fraud or misuse, and address violations of our terms or guidelines

  3. To send important notices (e.g., changes to terms or this Policy), maintenance notices, and operational communications

  4. To send information about campaigns, newsletters, surveys, and events (only to individuals who opt in)

  5. To analyze and improve the quality of the Site and Services, and to plan and develop new services

  6. To comply with laws and regulations and to exercise rights or fulfill obligations

5. Cookies and External Transmission

We use cookies and similar technologies (collectively, “Cookies”) to enhance convenience, conduct access analytics, maintain security, and optimize advertising. In connection with such use, certain device/behavioral information may be transmitted to analytics and advertising service providers. You can manage Cookies via your browser settings; however, disabling Cookies may limit certain features. For opting out of interest-based advertising, please refer to the instructions provided by each service provider.

6. Provision to Third Parties

We do not provide personal information to third parties without prior consent, except where permitted by law, such as:

  • When required by laws and regulations

  • When necessary to protect life, body, or property and obtaining consent is difficult

  • When particularly necessary to improve public health or promote the sound growth of children and obtaining consent is difficult

  • When cooperating with a national or local government agency in the execution of legally prescribed affairs and obtaining consent may impede such affairs

  • In connection with business succession due to merger, company split, or other reasons

If we engage in joint use, we will separately publish details such as the scope of jointly used information, the scope of joint users, purposes of use, and the party responsible for management (none is currently planned).

7. Outsourcing (Processors)

We may outsource all or part of our operations to third-party vendors (e.g., payment processing, delivery, cloud services, email distribution, reservation systems, and call centers). We select and supervise such vendors appropriately and impose contractual and other safeguards to ensure adequate security controls.

8. Security Controls

We implement appropriate security measures to safeguard personal data, including:

  • Organizational Controls: appointing a person responsible for personal information protection, establishing handling rules, implementing audits and checks, and preparing incident reporting/remediation procedures

  • Human Controls: confidentiality obligations, work rules, and regular training

  • Physical Controls: access restrictions, lock-and-key management, restrictions on removal of data, media encryption, and proper disposal

  • Technical Controls: access control, authentication/authorization, encryption, log management, and anti-malware measures

9. Transfers Outside Japan

Use of cloud, email distribution, and similar services may result in transfers of personal data to service providers located outside Japan. In such cases, we implement necessary and appropriate measures in accordance with APPI, including assessing the destination country’s data protection regime and executing appropriate contractual arrangements.

10. Requests Concerning Retained Personal Data

You (or your agent) may request the following regarding retained personal data we hold about you, and we will respond appropriately in accordance with APPI:

  • Notification of the purposes of use

  • Disclosure (including disclosure of records of third-party provision)

  • Correction, addition, or deletion

  • Suspension of use or erasure, or suspension of provision to third parties

How to Request: Please contact the address in Section 12 by email with the subject line “Request Regarding Retained Personal Data.” For identification, we may ask you to provide a copy of an official ID (e.g., driver’s license or passport).
Fees: In principle, there is no fee. If substantial actual costs arise, we will inform you in advance of the scope and amount and may ask you to bear actual costs.

11. Minors

If a minor uses the Services, please apply/register with the consent of a parent or legal guardian. If we learn that we have collected personal information from a person under 16 without guardian consent, we will promptly delete it or take other appropriate measures.

12. Contact

For questions, concerns, or requests regarding this Policy or our handling of personal information, please contact:

  • Privacy Inquiry Desk: HANDPAN STUDIO TOKYO Co., Ltd.

  • Email / Phone: info@veganoji.jp / 090-1655-0973

  • Hours: Weekdays 10:00–18:00 (excluding year-end/New Year holidays and our designated holidays)

13. Changes to this Policy

We may amend this Policy to reflect changes in laws, regulations, or our operations. If we make important changes, we will notify you on the Site and post the updated Policy.

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